I received the incorrect item. What do I do?

Contact us to obtain a Return Authorization number. Return the incorrect item and include a return receipt for freight. The freight credit will either be the exact amount on the original invoice or the actual cost of freight to us. This will be done at our discretion. If the order was shipped ground, and you decide to overnight the package to us to get it here faster, you will do that at your own expense. Once the incorrect item is received back, we will ship out the correct item. If you wish to have the correct item shipped out prior to us receiving back the incorrect item, we can do so, but you will be responsible for the original item’s purchase price should it not get returned. No express freight methods will be used for items shipped a second time regardless of how the item was originally shipped. 

Return Items to: 

Fulfillment Center
Attn: RA# *
3059 Audrain Road 581
Vandalia, MO 63382

Make sure to:
- Include a copy of the original packing slip
- Note the Return Authorization number of the outside on the packaging*
- Ship it via a traceable method (UPS, FedEx, USPS w/package tracking)

My package was damaged in transit. What should I do?

You should contact the package carrier (UPS, FedEx, RPS, or USPS) and file a claim using the package tracking number. All claims must be filed with the carrier.

My order appears to be lost in transit. What should I do?

Contact us and a claim will be filed for the lost package with the package carrier (UPS, FedEx, RPS, or USPS). These claims can take upwards of 30 days. If you would like a second shipment to be made, you will be charged for the replacement order and be credited for the lost order upon resolution of the lost package.

I received a defective item. What should I do?

If the product is defective, please see the manufacturer warranty list for return instructions.

I have not received product and want to cancel the order. What do I do?

Only orders that have not yet been shipped or are not in process can be canceled.  If the order has not yet shipped or is not in process, we can cancel the order; however, it is important to notify us immediately if you want to cancel an order, as most orders ship same-day. If the order has been shipped, you will need to follow the normal returns process; if the package is refused then a return freight charge will be added.

What is a return freight charge?

If you refuse the package when your order is delivered or UPS returns the package due to an incorrect mailing address, UPS is charging an Undeliverable Package Return Charge. This amount will be billed to you as needed. 

What is an address correction and why am I being charged for it?

Occasionally, we will be billed for an address correction. UPS charges $5.00 (or $10.00 for express packages) if the ship to address given by you is not exactly correct. This amount will be billed to you as needed. 

What is "New" condition?

All products must be in new, unopened condition if it is being returned.
Examples of new, unopened products:
- A piece of clothing that still has the tags attached and/or has not been worn
- A treestand that has not been assembled

Examples of products that we will refuse: 
- A boot with mud on it (has been worn outside)
- A riflescope that has been mounted to a firearm
- A Leupold optic without the shrink-wrap around the original box
- Any bubble-packed item that has been opened Refused items will be shipped directly back to you, and will not be credited. You will also absorb the return freight costs. This is why it is so important to contact us prior to returning an item.